NHT Application delay being addressed says Trust

 

An unexplained glitch has left many National Housing Trust Contributors unable to make refund applications to this hour in the New Year, 2025. Usually, refunds can be applied for as soon as the New Year begins.

Since midnight, 2025 however, those hoping to make claims early have been stymied by the website which is not currently functional.

In a response sent to Caribbean Money Daily, the Trust indicated that the difficulty was noted and was being worked on.

Management stated, “We are aware that some contributors may be experiencing challenges accessing our services on the NHT mobile app and the NHT Online platform. This is impacting the delivery of services such as making applications for contributions refund and eligibility letters. 

" Customers are reminded that applications for contributions refund can still be made via the NHT’s website at www.nht.gov.jm. These applications are being accepted and are being processed smoothly. 

" Our teams are working on the issue and we hope to have the matter resolved in the shortest possible time. We apologise for the inconvenience caused. We will provide an update as soon as the matter is resolved."


Usually delays, the Trust indicates were either to employer actions or applicant misinformation, principally. Now however, the site which is the only avenue to apply for refunds, remain unavailable to many.

Refundable contributions have been increasing year by year. In 2023 the total refundable was J$149.069 billion and for each year prior, ranged from $136.808 billion in 2022 down to $91.251 billion in 2017.



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